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Office Training -
Working with “Difficult” People

Full day or half-day program - customized to your needs

Never again fall victim to those who love to make life miserable for the rest of us!

The ability to communicate effectively in the workplace has become a basic skill in today’s environment.  As the workplace becomes more stressful there seems to be more difficult people to deal with. 

In this program you will lean how to work in more challenging environments by expanding your communication skills with all types of people that you encounter.

This program addresses the science of difficult people.  This science is translated into a host of proven tools and techniques for effectively dealing with them.  They will enhance your ability to deal creatively and sensibly with the unique needs of your own difficult person.

Difficult People & Situations

Communicating Professionally & Effectively

Personality Styles

Your Presenter:

Rhonda Scharf, CSP – Canada’s Workplace Efficiency Expert!

Rhonda Scharf calls it “Edutainment” (education + entertainment).  Rhonda has a solid content core, but it is delivered in a relaxed and humorous style.  She likes to say that she is allergic to lecture – and we will spend our time discussing the information in a very interactive environment. Her experience has been that this allows everyone to picture themselves in each situation – and apply the information immediately because they completely understand the why, the where and the how-to.

Rhonda's style of speaking involves the audience.  She like to use humour, participation from the audience, and applicable situations and examples.  She will spend time discussing the audience in advance as well as do my own research to ensure that the program is completely applicable to everyone.  The examples will be specific to the situations that the participants would encounter (and are often real examples, with the names changed to protect the innocent!). 

When you hire Rhonda Scharf, you are getting a highly experienced speaker who has spoken in seven different countries and to literally tens of thousands of people.  She was the 2004 National President of the Canadian Association of Professional Speakers (CAPS). Rhonda also sat on the board of the International Federation of Professional Speakers, as well being listed in “Who’s Who in Professional Speaking”– 2008 edition (where she has been listed since 1998).

Rhonda have also received CSP (Certified Speaking Professional) designation.  In Canada there are currently only 32 CSP award recipients.  It is a professional designation that is earned over a minimum of 5 years, the highest earned speaking designation in the world, and very difficult to qualify for.  Rhonda  was Canada’s third female to earn this designation, and is  the only Ottawa based recipient.  When hiring speaking or training professionals, you should always look for the CSP designation - it guarantees you are getting a proven professional.

Rhonda am also co-author of the book (September 2002) of “WOMEN SPEAK OUT” Strategies, Tips, Tools by women, for women, to attain success and balance in their lives.  In July 2003, her second book became available in the United States through Insight Publishing called "Communication Skills”.  In 2004, Rhonda released a CD program entitled “How to Get Things Done When You’re Not in Charge!”. 2006 was a busy year with the release of Rhonda's CD program “Dealing with Difficult People” and the just released book “Getting Things Done”. 

You can find out more about Rhonda on her website dedicated to her motivational speaking and corporate training.