Posts Tagged ‘tension’

Emotions & Anger – Bad Combination!

Monday, August 23rd, 2010

Anger and emotional situations are not a good combination.

When your emotions are high, your ability to think straight, your ability to follow a plan of action is in danger.

Recently I was in a personal situation where emotions were high. A difficult person in my life was sitting at the table, and she was unable to keep her emotions in check.  She lashed out in anger at me.  It was hurtful, uncalled for and surprised me.  It also instantly made me angry.

I wanted to deal with the situation right then and there. I wanted to be calm, I wanted to be able to say the right thing, and I wanted to hurt her back.

I also knew that I wasn’t going to be able to do all those things and feel good about it.

I said nothing in response.  I knew enough to keep quiet.  I knew that even if I did figure out the perfect thing to say, that Elizabeth wouldn’t have heard it, it wouldn’t have changed anything, and I might have completely regretted saying what I said.

When emotions are high, take 24 hours to respond.  Take the high road, which is incidentally not very busy.  In those 24 hours it gives you both a chance to cool down, to follow your strategy and to make sure that when you do respond you can feel good about what you do say.  If there are going to be regrets about what was said, it won’t be you.

Just because your difficult person isn’t playing by the rules doesn’t mean we need to stoop to that level too.

You know what they say about fighting pigs? Don’t do it – you both get dirty, and the pig enjoys it.

Words are permanent

Tuesday, May 4th, 2010

Words are dangerous.  Words hurt.  Words can leave scars.  Be very careful what you say when dealing with your difficult person.

It is easy to lash back. It is easy to say things that are meant to hurt in the middle of a confrontation, whether it is intentional or not.  When someone pushes our buttons we often strike back verbally without realizing the dangers of pushing back.  It is so tempting to want to hurt the other person the same way they are hurting us.

Don’t.

The best thing you can do is to let a verbal attack hang in the air.  Say nothing at the time.  This doesn’t mean that you’ll ignore it forever.  It means that for now, the conversation is over.

You’ll continue the confrontation/conversation at a later date.  At a date when you are calmer and so are they.

Have a look at a confrontation between co-workers Mike and Steve:

Mike:  Steve, that isn’t the correct way to do that.  Here, let me show you how.

Steve:  I’m not listening to you. You’re an idiot. I can’t believe they haven’t fired you yet.  You’re so stupid and constantly messing up, there is no way I want your advice!

Mike: (Holds extended “silent” eye contact with Steve), says nothing, and walks away.

Can you imagine if you were Mike?  The attack seemed to be uncalled for.  Clearly they have challenges together, and clearly Steve is completely out of line.  What will happen if Mike fights back?  More fighting.  Professionally (and personally) a very volatile and dangerous situation will occur.

Picking your battles is a sign of strength.  The next day Mike can approach Steve about this conversation, but now is not the time.

Try it. It will save you from saying something you regret. Take the high road in situations such as this one.

What can we learn from Conan and NBC?

Thursday, January 21st, 2010

obrien-cp-getty-94025389It seems that hardly a day goes by without some type of news about all that is going on with The Tonight Show on NBC.  It amazes me that these are professionals who should know better, but they continue to make some very simple mistakes that come with a lot of consequence.

They both need to learn to SHUT UP!  When you have an argument with someone in your workplace, the worst thing you can do is tell everyone else what happened, who said what, who did what etc.

This seems to be the pattern for both Conan and NBC.  Both are thinking they are getting good press for what they are saying in the public.

Both are wrong.  Sadly, they both look juvenile, and I will have a hard time supporting either in the future.

Learn from the mistakes of others.  When something is going wrong, keep your mouth shut. If you need to discuss what is going on, be very careful about who you chat with (they likely will chat with someone else), and what you say.  Take your frustrations to your family, or someone in HR, but not to a coworker, or coworkers!

If either of them had taken the high road, I would have supported them.  In the workplace, I don’t need to take sides, but it would be hard to support someone who was so obviously childish and unprofessional.

Take my advice and keep the information out of the workplace setting.  You will make the situation far worse. I would rather regret that I didn’t say anything than regret telling everyone everything.