Archive for November, 2008

I Language

Monday, November 24th, 2008

Any time you can avoid creating tension in your conversations with your difficult person, the better!

Take responsibility for what you need, want, have, hear etc.  Instead of saying “You need to….” say instead “I need…”

I’m not telling you that you will get what you need, but I am decreasing a defensive reaction by using “I” language.  “You” at the start of any sentence increases the odds that the tension will increase.  I promise you will see I’m correct! (which sounds much better than “You will see that I am correct!”)

There is tension in your dealings with your difficult person.  Don’t make it worse.

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Sniper Attacks

Monday, November 17th, 2008

Sniper attacks are those public displays disguided as “I was just joking” attacks that hurt.  Typically they happen in very public places (like office meetings) where the goal is to embarrass you in front of your peers.

“Ooohhhh, Rhonda is all dressed up today.  Are you leaving us Rhonda, do you have a job interview?”

On the outside, these attacks are meant to be funny, but you know that they are designed to embarrass you.  How do you react?

It is tempting (and very easy) to snipe back.  Don’t.  It is tempting to laugh it off. Don’t.  It is tempting to try to be funny back and embarrass them.  Don’t.

Calmly make eye contact, address the sniper and the comment.

“Actually, this is a new suit.  Glad you like it.”

Keep the sarcasm out of your voice.

Don’t fight difficult behaviour with difficult behaviour.  You look more childish, and less professional when you fight back in these public situations.

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Change

Monday, November 10th, 2008

You’ve all heard the expression “If you keep on doing what you’ve always done, you’ll keep on getting what you’ve always got”

.. so DO SOMETHING DIFFERENT!

If every morning you wake up and hope that your difficult person is going to “get it” today, you aren’t doing anything different.

Try a new behavior pattern (something different) three times. If it is working (ie they are not being so difficult) then keep on taking that approach until it isn’t working anymore!  If you are not getting what you want after you’ve tried a new approach three times, change the approach.  Try again.

Keep doing something different.

Good luck and stay on-the-right-track this week.

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