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“ The contents of this seminar will be put to work! Very useful presentation”
~ Kelly Bailey ... Durham College
“ Excellent, useful material for day-to-day interactions”
~ Yvonne Clark ... Spectrum Health
“ I am pleased to say that staff found the content of the workshop very relevant and useful and your presentation dynamic, engaging and fun. The impact is very encouraging. ”
~ Barb Banick
Manager, Business Office and Communications
Toronto Rehab
Listen to the audio snippets
In extreme conflict situation
How not to get angry back
How not to cry