As a member of an office staff, you are just one cog in a complicated mechanism and when cogs of many types are forced to communicate, things can get difficult.
In other words, as a member of an office staff, you probably run up against difficult people with alarming regularity.
Does this sound familiar?
If so, then you’re in the right place. This website is packed with techniques and strategies you can use right away, in real situations, to take back control.
Even more importantly, we offer three 1-hour-long, results-driven Live Webinars and Office Training, designed to give you immediate solutions to the problems you deal with, daily! Once you experience one of our trainings, you’ll know exactly what you can and should do to retain control, no matter what or who you’re facing. Read more about our Dealing With Difficult People, Confrontation Skills and Beat the Bully webinars.